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Return policy
Returns
We want you to be happy with your purchase from LUMORANI. If you are not completely satisfied with an item, you can return it within 14 days of receipt for a refund. Please note that personalized or custom-made items are excluded from returns.
Exchange conditions
To exchange an item, please contact our customer service. Items can only be exchanged for an item of equal or higher value. We are happy to answer any questions you may have regarding exchange options.
Quality guarantee
We place great importance on the quality of our jewelry. Each piece is carefully selected and inspected before being included in our collection. Should you nevertheless have any concerns about the quality, please do not hesitate to contact us.
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